Apologizing is surprisingly easy. And at the same time difficult.

What’s difficult is that we do often want to make excuses and explain what we did.

Avoid that temptation.

An apology is not the time or place to tell about why you did what you did. That may come later. Or not. But not now.

First, apologize quickly. As soon as you realize you’ve offended, and as soon as you’re able. Preferably in person. Next best is by phone. Next best is email or a note.

Secondly, be specific. Tell what you did wrong and apologize for that.

Finally, be sincere. Mean what you say. And don’t hesitate. You’ll be a better person for it.